GALLERY STREETWEAR FAQs
Need help?
Frequently Asked Questions
We currently ship to Canada and the United States only.
Orders are processed within 1 to 3 business days (Sunday to Monday)
- Express (1–2 business days): $45.90 for orders 0–2kg
- Standard (3–9 business days): $16.00
- FREE Standard Shipping: On orders over $125
- Express International (2–3 business days): $67.90 for orders 0–1.5kg
- Standard International (4–8 business days): $25.00
- FREE Standard Shipping: On orders over $250
Orders placed before 2 PM PST will begin processing the same business day.
Yes! Once your order ships, you’ll receive a tracking number by email.
Yes! FREE In-Store Pickup is available from our store at:
588 Bernard Avenue, Kelowna, BC.
Pickup ready in 2–4 business days (no tracking for pickups).
Returns are accepted within 14 days of delivery. Return shipping must be covered by the customer. A 20% restocking fee applies.
Final sale items are not eligible for return or exchange.
Please contact us first to initiate a return. A downloadable return label will be provided.
Refunds are processed within 14 business days after we receive and inspect your return.
We accept PayPal and Sezzle (Buy Now, Pay Later) at checkout.
All prices are in Canadian Dollars (CAD).
Sezzle lets you split your order into 4 interest-free payments over 6 weeks. It's fast, simple, and there’s no interest when paid on time.
Yes, all payments are processed through PCI-compliant platforms with full SSL encryption for your protection.
We process orders quickly, so please contact us within 1 hour of placing your order for any changes or cancellations.
Please contact us if your order is delayed. We’ll work with the carrier to resolve the issue. We are not liable for carrier delays beyond our control.
No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.
Applicable sales taxes will be calculated at checkout based on your shipping address.
Reach us by email at info@gallerystreetwear.ca or by phone at +44 7441 395503 during support hours:
Tue–Wed: 11:00 AM – 6:00 PM PST
Thurs–Sat: 11:00 AM – 7:00 PM PST
Sun–Mon: 12:00 PM – 5:00 PM PST